Privacy Policy

Information You Provide

When you use the Service, we may collect information that you provide directly, including:

• Name
• Email address
• Company name (if applicable)
• Delivery locations
• Account credentials
• Supplier contact details
• Procurement requests (RFQs)
• Uploaded files, including drawings, specifications, BOMs, PDFs and images
• Communications sent through the platform
• Support requests and feedback

Information Collected Automatically

We may automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Date and time of access
• Pages visited
• Usage statistics
• Diagnostic and error logs

This information helps us improve the Service and maintain security.

We use your information to:

• Provide and operate the Service
• Generate AI-assisted RFQs
• Send procurement emails on your behalf
• Receive and process supplier replies
• Compare supplier quotations
• Improve AI-generated results
• Maintain your account
• Process subscription payments
• Respond to customer support requests
• Detect fraud, abuse and security incidents
• Comply with legal obligations

We only use your information for purposes reasonably related to providing and improving the Service.

The Service uses third-party artificial intelligence providers to assist with:

• RFQ generation
• Document analysis
• Quote extraction
• Procurement recommendations
• Email drafting
• Natural language processing

Information required for these features may be securely transmitted to trusted AI service providers for processing.

We do not use your data to train our own AI models unless you explicitly consent.

Where the Service sends RFQs or follow-up emails on your behalf, the content of those communications, supplier email addresses and related metadata are processed to provide the Service.

If you connect your own email account in future versions of the platform, we will only access the permissions you explicitly grant and only for the purpose of providing the requested functionality.

Documents you upload may include:

• Engineering drawings
• CAD files
• Specifications
• Bills of Materials (BOMs)
• Images
• Supplier documentation

These files are stored securely and are only used to provide procurement services requested by you.

Files are not shared with suppliers unless they are included in an RFQ approved by you.

The platform stores business contact information for suppliers, including names, business email addresses and other procurement-related information.

Supplier information is used solely for procurement activities initiated by our customers.

Our website may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Improve website functionality
• Analyse website traffic
• Enhance security

You may disable cookies through your browser settings, although some functionality may no longer operate correctly.

We use trusted third-party providers to operate the Service. These may include providers for:

• Cloud hosting
• Database services
• Authentication
• Payment processing
• Email delivery
• Artificial intelligence
• File storage
• Analytics
• Error monitoring

These providers only receive the information necessary to perform their services on our behalf.

We take reasonable technical and organisational measures to protect your information, including:

• Encryption in transit using HTTPS/TLS
• Secure cloud infrastructure
• Authentication and access controls
• Regular software updates
• Monitoring for security incidents

While we take reasonable precautions, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We retain information only for as long as necessary to:

• Provide the Service
• Maintain procurement history
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

You may request deletion of your account, subject to any legal or contractual obligations requiring us to retain certain information.

Some of our service providers may process information outside Australia.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information.

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Request a copy of your information
• Withdraw consent where processing is based on consent
• Lodge a complaint regarding our handling of your personal information

Requests may be submitted using the contact details below.

The Service is intended for business users and is not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated revision date.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the contact information provided on our website.

If you are located in Australia, we handle personal information in accordance with Australian law.

Where applicable, you may make a complaint regarding our handling of personal information by contacting us. If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).